AQ999 Casino — Privacy Policy and our commitment to data protection

This Privacy Policy applies to AQ999 Casino ("we", "us", "the Platform") and all users of its services ("you", "member"). By accessing our services through the AQ999 Casino website, mobile app, or any other channel, you are subject to this Privacy Policy.

We believe you own your data. That's why we're always transparent about what we collect, why we collect it, and how long we keep it. AQ999 Casino's Privacy Policy is built on international data protection standards.

This policy was written in Bangla so users in Bangladesh can understand it with ease. Should any legal dispute arise, the original English version will take precedence.

AQ999 Casino only collects the information it needs. The data we gather falls into three categories:

Information Provided Directly by You:

• Name, date of birth, and gender.
• Email address and mobile number.
• Residential address.
• Government-issued ID and KYC documents (NID, passport).
• Payment method details (mobile banking number).

Automatically Collected Information:

• IP address and login timestamps.
• Device type, operating system, and browser.
• Gaming history and betting patterns.
• Session duration and page visits.
• Cookie and local storage data.

Information Received from Third Parties:

• Transaction confirmations from payment processors.
• Data received from identity verification services (as part of the KYC process).
• Risk assessment data from fraud prevention services.

AQ999 Casino only collects your data for legitimate and necessary reasons. Every piece of information we collect has a specific purpose:

• Service delivery: To create accounts, manage gameplay, and process deposits and withdrawals.
• Identity verification: To verify that you are who you say you are, and to prevent fraud.
• Age verification: The platform is strictly for users aged 18 and above — verifying this is a legal requirement.
• Security: To prevent multiple accounts, money laundering, and other forms of misuse.
• Contact: For important updates, transaction confirmations, and customer support.
• Legal obligation: To comply with licensing authorities and international regulations.
• Service Improvement: To analyze usage patterns and improve your experience.

We never ask for information without a reason. If you're unsure why a particular detail is being requested, feel free to ask our support team.

AQ999 Casino never sells your data. However, in certain circumstances, limited sharing with third parties may be necessary:

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete a transaction is shared.
• KYC verification services: Trusted third-party services are used for identity and age verification.
• Cybersecurity services: For technical support in preventing fraud and cyberattacks.
• Legal authorities: Information may be disclosed to government authorities when required by court order or legal obligation.

All third parties we work with are contractually bound to uphold our privacy standards and may only use your data for the specified purpose.

AQ999 Casino's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions, ensure security, and keep core features running. Disabling these will cause the site to malfunction.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are visited most and how well the site is performing.

AQ999 Casino does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active, and up to 5 years after closure for legal compliance.
• Financial transaction information: Retained for 5–7 years in accordance with international financial regulations.
• KYC Documents: 5 years after account closure, as required by legal obligations.
• Gaming logs: Retained for 1 year for dispute resolution.
• Cookie data: Session cookies — deleted when the browser is closed. Persistent cookies — retained for up to 1 year.

Once the legal retention period expires, your data is securely deleted or anonymized.

You have certain important rights over your own data. AQ999 Casino fully respects these rights:

To exercise these rights support@aq999casino.bet Email us and we will respond within 30 days. Due to legal obligations, some requests may not be fulfilled in full — in such cases, we will explain why.

AQ999 Casino uses industry-leading technical and administrative measures to protect your data:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Data encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: To defend against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Limited access: Only authorized personnel can access data on a need-to-know basis.

However, 100% security on the internet cannot be guaranteed. In the event of a data breach, we will notify affected users as quickly as legally required and take all necessary steps.

AQ999 Casino's services are strictly for users aged 18 and above. We never knowingly collect any data from minors.

If we discover that a minor has created an account or submitted personal information, we will immediately:

• The account will be closed.
• All collected data will be permanently deleted.
• The associated transaction will be cancelled.

If parents suspect their child is using our platform, please support@aq999casino.bet Contact us.

AQ999 Casino may update this Privacy Policy from time to time. If significant changes are made, we will notify you:

• A notice will be sent to your registered email address.
• A clear notice will be displayed on the site or app.
• The date of changes will be updated at the top of the page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree, you may request account closure.

For any privacy-related questions, concerns, or requests, please get in touch with us. We are always here to help.