AQ999 Casino — Terms & Conditions Fully in Bengali

These Terms and Conditions ("Terms") form a legally binding agreement between AQ999 Casino ("we", "us", "the Platform") and its users ("you", "member"). These Terms apply whenever you access our services through the AQ999 Casino website, mobile app, or any other channel.

AQ999 Casino is an online gaming and betting platform designed for users in Bangladesh. We offer casino games, Sports Betting, live dealer games, and other entertainment services.

These Terms have been written in Bengali for your convenience. In the event of any discrepancy in translation or interpretation, the original English version shall prevail. That said, AQ999 Casino always strives to ensure the Bengali version is as clear and accurate as possible.

To open an account at AQ999 Casino, the following requirements must be met:

• You must be 18 years of age or older.
• You may only hold one account. Creating multiple accounts under the same identity is strictly prohibited.
• All information provided during registration must be accurate, truthful, and your own.
• Account registration is not permitted from countries or regions where online gaming is prohibited by law.
• Accounts must be registered for your own personal use only, not on behalf of anyone else.

During registration, you must provide a valid email address, mobile number, and password. If any information provided is found to be false, AQ999 Casino reserves the right to close the account and forfeit any pending balance.

AQ999 Casino reserves the right to verify the age and identity of all members. This is part of our compliance with international gaming regulations. The KYC (Know Your Customer) process may require the following documents:

• Clear photos of both sides of your National ID (NID) or passport.
• A recent selfie holding your identity document.
• Mobile banking screenshot for payment method verification.
• A utility bill or bank statement for address verification (if required).

Your first withdrawal cannot be processed until KYC verification is complete. Verification typically takes 1–24 hours. Once verified, you will not need to resubmit your documents.

All documents you submit are kept strictly confidential and used solely for verification purposes. They are never shared with third parties.

AQ999 Casino supports popular payment methods in Bangladesh. Please keep the following rules in mind when making a deposit:

• Minimum deposit: ৳100 (one hundred BDT).
• Deposits must be made from a payment method registered in your own name.
• Depositing from another person's account is strictly prohibited.
• Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 1–5 minutes.
• If there is a delay due to technical reasons, please contact support with your transfer reference number.

Deposited funds must not come from illegal sources. If money laundering or other illegal financial activity is suspected, the account may be temporarily suspended pending investigation, and the relevant authorities may be notified.

AQ999 Casino is committed to ensuring fast and secure withdrawals. The withdrawal rules are outlined below:

• Minimum withdrawal: ৳500 (five hundred BDT).
• Maximum daily withdrawal: ৳1,00,000 (standard account).
• Higher withdrawal limits apply for VIP members.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals will not be processed until KYC verification is complete.
• To withdraw bonus funds, you must first meet the specified wagering requirements.

Withdrawals via Mobile Pay and Nagad are typically processed within 15 minutes to 4 hours. Bank transfers may take 1–3 business days. Larger withdrawal amounts may require additional verification.

All bonuses and promotional offers at AQ999 Casino are provided under specific conditions. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: A 100% bonus is available on your first deposit. To withdraw, you must wager 10x the combined total of the deposit and bonus amount.
• Reload Bonus: A minimum deposit amount and activity level are required to qualify for the weekly reload bonus.
• Cashback: Cashback offers may be withdrawn directly or subject to separate wagering requirements — please check the terms of each individual offer.
• Free Spins: Winnings from free spins must meet a specified wagering requirement before they can be withdrawn.
• Bonuses that are not used within a specified timeframe will expire automatically.
• The same bonus cannot be claimed more than once unless explicitly stated otherwise.

AQ999 Casino reserves the right to modify, cancel, or withdraw any bonus or promotion. However, bonuses already earned and with completed wagering will not be affected.

All games at AQ999 Casino are conducted fairly and transparently. Key highlights of our gaming policy:

• All game outcomes are determined by RNG (Random Number Generator) technology, audited by a third party.
• Game rules, RTP, and odds are clearly published on each game's information page.
• If a game result is voided due to a technical error, the bet will be refunded.
• If a game is interrupted due to a network disconnection, it will resume from where it left off once you reconnect.
• AQ999 Casino's odds and rules take precedence in Sports Betting.

Any dispute regarding a game outcome must be reported to support within 72 hours. Claims submitted after this period may not be accepted. Game logs are retained and used in the resolution of disputes.

The following activities are strictly prohibited at AQ999 Casino and may result in account closure and balance forfeiture:

• Operating multiple accounts strategically to exploit the bonus system.
• Exploiting any game or system vulnerabilities (bugs or glitches) to gain an unfair advantage.
• Using software, bots, scripts, or automated tools to play games.
• Any unauthorised attempt to access another member's account.
• Any attempt at hacking, phishing, or cyber attacks against the platform.
• Money laundering or any illegal financial activity.
• Harassing, threatening, or using abusive language toward other members.

AQ999 Casino reserves the right to close or temporarily suspend an account for any of the following reasons:

• If these Terms are violated.
• Opening an account using false information.
• If KYC verification fails or fraudulent documents are submitted.
• If suspicious financial activity is detected.
• At your own request (self-exclusion).

You may close your account at any time by contacting our support team. Please ensure any pending withdrawals are completed before requesting closure.

How your balance is handled after account closure depends on the circumstances. If the account is closed due to a rule violation, the balance may be forfeited.

AQ999 Casino believes gaming is for entertainment — not addiction or financial harm. We are committed to promoting responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on the maximum amount you can lose within a specified time period.
• Cooling-Off Period: You may take a break of 1–30 days.
• Self-Exclusion: You can exclude yourself for 6 months or longer.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately or Play Responsibly Read the page. We are always ready to help you.

AQ999 Casino places the highest importance on the privacy of your personal information. Any data we collect is used solely for providing services, ensuring security, and meeting legal obligations.

• Your information will never be sold to third parties.
• Information may be disclosed to authorities only when required by legal obligation.
• Our Full Privacy Policy here Available.

We protect all data transmissions using SSL encryption. Your password is stored in hashed form — not even AQ999 Casino staff can view it.

AQ999 Casino reserves the right to modify these terms and conditions, in part or in full, at any time. Notice will be provided via email or on the platform before any changes take effect.

• Minor changes may take effect without prior notice.
• At least 7 days' notice will be given for any major changes.
• Continued use of the service after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

These terms shall be interpreted and applied in accordance with international gaming laws and the regulations of AQ999 Casino's licensing authority. Any disputes will first be handled by our support team, and if unresolved, may be escalated to the licensing authority.